CSR PolicyRelationship with Stakeholders

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Customers

Various companies of the Group have already adopted tools and methods to measure customer satisfaction, channels for consumer complaints and relevant types of response (from the establishment of a help desk to the development of apps) as immediate and effective as possible.

Industrial customers

  • Waste Way Project: consultancy and training + dedicated freephone number;
  • Periodic dialogue to assess customer satisfaction (customer satisfaction surveys, recall, etc.);
  • Dedicated call centre (Innovatec, Sei Energia and Waste Italia);
  • Freephone number.

Residential customers

  • Opening dedicated call centre desks in the municipalities concerned;
  • Customer satisfaction surveys;
  • Improved bill layout for easier understanding;
  • “Scuole con Mr Six” (“Schools with Mr Six”) project (Mr Six is Sei Energia’s mascot)

Retail customers

  • Being present on and using the main social networks(LinkedIn, Facebook, Twitter);
  • Fidelity card (personalised with customer’s name and number) off ering discounts, in particular for the plant’s maintenance, for those who refer new customers;
  • Newsletters and/or promotional e-mails, birthday and holiday wishes to all customers, collected in a continuously updated database;
  • Dedicated freephone number;
  • Stea Service Mobile: plant support service allowing customers to immediately contact a representative to promptly remedy any malfunctions.

  • Kinexia and Altis

    Kinexia and Altis Kinexia and ALTIS ( High School Business and Society, Università Cattolica del Sacro Cuore - Milano) have launched a promoter project to Read More
  • School Project

    School Project "The young man walks faster of the elderly, but the old man knows the way." This African saying gives a Read More
  • Welfare Project

    Welfare Project Welfare project was born in 2012 and promotes initiatives (working or not) dedicated to all employees. The most popular service Read More
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